OREGON CASCADES WEST COUNCIL OF GOVERNMENTS (OCWCOG)
manages a variety of local, State, and Federal programs to serve residents,
local governments, and businesses in our tri-County Region. OCWCOG is
recognized by the State of Oregon as an Area Commission on Transportation (ACT)
and a Type B Medicaid Transfer Agency. Additionally, the association is
recognized by the Federal Government as an Area Agency on Aging (AAA), an
Economic Development District (EDD), an Economic Development Revolving Loan
Fund Coordinator, a U.S. Department of Agriculture Revolving Loan Agency, and
staffs the two Metropolitan Planning Organizations (MPOs) in the Region. These
designations increase OCWCOG’s ability to serve our communities’ needs.
As an Oregon
intergovernmental entity, in addition to the programs and services that OCWCOG
is required by State or Federal contract to provide, OCWCOG helps businesses
find appropriate capital; facilitates seniors and persons with disabilities
plan for independent living; coordinates local road improvement priorities; and
assists with administration and technical support for its member governments.
Each program works towards OCWCOG’s mission of helping the
Region’s communities collaborate to solve problems and connect member
governments, businesses, and individuals with a wide array of resources.
Office Support Specialist/Receptionist
Regular Full-Time (40 hrs/wk)
SUMMARY OF POSITION
Provides phone and front desk reception and a variety of other
clerical duties in support of the Albany Senior and Disability Services
Performs position duties in a manner that promotes customer
service and harmonious working relationships, including treating all persons
courteously and respectfully. Engages in
effective team participation through willingness to assist and support
co-workers, supervisors, and other work related-associations. Develops good
working relationships with division and agency staff and supervisors through
active participation in accomplishing group projects and in identifying and
resolving problems in a constructive manner.
Demonstrates positive acceptance of constructive feedback and
suggestions, in an effort to strengthen work performance. Contributes to a positive, respectful and
productive work atmosphere. Regular
attendance is required to meet the demands of this job and to provide necessary
- Performs walk-in and
multi-line telephone reception for Albany Senior and Disability Services.
- Processes monthly medical cards/general
assistance checks, 459’s, branch holds, and month-
end computer cut-off.
- Issues EBT cards.
- Opens, date stamps, and distributes mail,
including Shuttle mail.
- Receipt in checks/monies received by mail
- Responsible for opening and closing
reception, including all necessary locked doors.
- Opens morning voicemails and notifies
appropriate supervisors and coworkers when staff have called in.
- Receive shipments of packages for all
departments and notify same of arrivals.
- Receive, date stamp and distribute client
- Hand out and explain Provider
Applications. Sign person up for
orientation class, write reminder card for them.
- Makes and distributes copies for Albany
- Types correspondence as requested using
word processing program on computer.
- Provides information regarding various
available services and resources.
- Provides back up duties for support staff
- Other related support staff duties as
assigned by supervisor.
is performed primarily in an office environment utilizing a personal computer,
telephone and a variety of office equipment.
Position requires sitting and the work area requires constantly getting
up and down and performing extensive telephone and computer work with frequent
interruptions. Occasional travel may be
required to pick up meeting supplies, mail, or run errands for the program.
general supervision from the Senior & Disability Services Clerical
Experience & Training
of high school, or equivalent, and one year of clerical experience; OR, any
satisfactory equivalent combination of education, experience and training which
demonstrates the knowledge, skills, and abilities to perform the duties of the
Knowledge, Skills and Abilities
of confidentiality rules regarding client and provider records, including HIPAA
Knowledge of, and ability to operate, a personal computer;
of, and experience in, Microsoft software;
of general office practices;
of spelling and business grammar;
of and ability to use state terminal system;
to effectively communicate, both orally and in writing;
to operate a variety of standard office machines;
to operate a multi-line telephone system;
to effectively communicate, both orally and in writing;
work independently and effectively handle multiple tasks, paying attention to
type accurately at 60 wpm;
understand and follow oral and written instructions;
in performing detailed and complex clerical tasks.
Certificates, & Other Requirements
Possession of a Valid Oregon Driver’s License, or have the ability
to obtain reliable transportation in order to travel throughout the
Position requires successful completion of a criminal history and
driving record check.
job description in no way states or implies that these are the only duties to
be performed by an employee occupying this position. Employees are required to follow any other
job-related instructions and to perform any other job-related duties requested
by their supervisor.
are representative of minimum levels of knowledge, skills and abilities. To successfully perform this job, the
employee will possess the abilities or aptitudes to perform each duty proficiently.
Starting salary is $15.67- $21.01/hourly DOQE. A step increase will be awarded
upon successful completion of a probationary period (typically six months), and
then annually thereafter to the top of the range. OCWCOG offers an attractive
benefits package including:
Retirement – OCWCOG pays both the employer’s percentage, and employee’s
six percent (6%) contribution into the Oregon Public Employees System (PERS).
In addition to PERS, OCWCOG pays into Social Security.
Insurance – For select plans, OCWCOG currently pays one hundred percent
(100%) of the insurance premiums for the employee and their eligible
dependents. The insurance package includes medical, prescription, dental and
vision coverage, Basic life, accidental death and dismemberment, long term
Holiday Leave – OCWCOG provides ten and one half (10 ½) fixed holidays,
plus two (2) personal days during each fiscal year.
Additional Benefits – Deferred compensation options, Long-term care
Insurance, Employee Assistance Program, Credit Union memberships, and options
to participate in pre-tax Health Savings Account or Flexible Spending Account.
Sick Leave – Full-time employees accrue eight (8) hours of sick leave
Vacation Leave – Full-time employees accrue vacation leave each month
according to the following schedule:
- 8 hours/month
- 10 hours/month
- 14 hours/month
145 months and
above - 16 hours/month
This position is represented by the Service Employees International Union
You must submit the following application materials to be considered as a
1. A completed application and current resume that clearly
describes your experience, skills, and/or knowledge related to the requirements
of the position and demonstrates that you meet qualifications of the position
2. A cover letter
explaining how your background, experience and training qualify you for this
position. Please describe your experience and training specifically as they
relate to the Minimum Qualifications.
If you are an eligible veteran and wish to claim veterans’ preference points
AND you also meet the minimum qualifications for this position, the points will
be added to your score. To receive veterans’ preference points, you MUST attach
to your application materials the following required documentation:
• A copy of your DD214/DD215
form; OR a letter from the US Department of Veteran’s Affairs indicating you
receive a non-service connected pension for the five (5) point preference.
• A copy of your DD214/DD215 form; AND a copy of your veteran’s disability
preference letter from the Dept. of Veterans’ Affairs for the ten (10) point
OCWCOG provides veterans’ preference in
employment to all eligible veterans. For more information, please go to
the State website:
OCWCOG is an equal opportunity/ affirmative
action employer and is strongly committed to enhancing the diversity of its
workforce. Assistance will be provided in the recruitment, application
and selection process to applicants with disabilities who request such
assistance. Please call (541) 967-8720 as
early as possible regarding any assistance you may require.
If you have any questions please contact HR at email@example.com.
In the subject line please include the position title and the posting number.
To apply scroll down to the bottom
and click Apply.
The Posting Number for this
position is 202113.