Job Details
Job Description

Title: Case Managers  JP# 202110 Regular Full-Time (40hrs/wk) Albany

Position Classification: Case Manager

Department:  Linn/Benton Senior and Disability Services

Reports to:  Senior and Disability Services Program Supervisor


OCWCOG manages a variety of local, State, and Federal programs to serve residents, local governments, and businesses in our tri-County Region. OCWCOG is recognized by the State of Oregon as an Area Commission on Transportation (ACT) and a Type B Medicaid Transfer Agency. Additionally, the association is recognized by the Federal Government as an Area Agency on Aging (AAA), an Economic Development District (EDD), an Economic Development Revolving Loan Fund Coordinator, a U.S. Department of Agriculture Revolving Loan Agency, and staffs the two Metropolitan Planning Organizations (MPOs) in the Region. These designations increase OCWCOG’s ability to serve our communities’ needs.


As an Oregon intergovernmental entity, in addition to the programs and services that OCWCOG is required by State or Federal contract to provide, OCWCOG helps businesses find appropriate capital; facilitates seniors and persons with disabilities plan for independent living; coordinates local road improvement priorities; and assists with administration and technical support for its member governments.


Each program works towards OCWCOG’s mission of helping the Region’s communities collaborate to solve problems and connect member governments, businesses, and individuals with a wide array of resources.


Provides ongoing case management to persons needing personal care assistance to promote quality of life, independence and care in the least restrictive setting. Works with Consumer Assessment and Planning Systems (CAPS) and related forms and terminal screens.


Performs position duties in a manner which promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully.  Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work related-associations.  Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner.  Demonstrates positive acceptance of constructive feedback and suggestions, in an effort to strengthen work performance.  Contributes to a positive, respectful and productive work atmosphere.  Regular attendance is required to meet the demands of this job and to provide necessary services.

Interviews consumers in their own home or care setting to gather personal, social and medical history information in order to determine and assess needs, current level of functioning, eligibility, and appropriate referral.

-   Conducts assessment of medical/psycho/social needs for persons needing in-home services.  Develops service plan to meet service and care needs.  Coordinates with hospitals, other health care providers, family, friends, and significant others to ensure comprehensive needs are met.  Completes Consumer Assessment & Planning System document.

-   Establishes specific care plans including hours and specifics of home care and personal care services. Arranges for contractor or consumer-employed provider to provide services for consumer.  Arranges for Long-term Care Community Nurse (LTCCN) or individual consumer employed contract RN to do assessment of personal care plans.  May complete all paperwork associated with payment authorization process and routes through established office procedures.

-   Determines if services are to be provided by Medicaid.   May refer to the Oregon Project Independence (OPI) Case Manager.

-   Monitors ongoing cases, making adjustments in plans as needed.  Arranges for necessary services such as home delivered meals, transportation, and prior authorized medical.

-   Provides resource referral for family caregivers.

-   Provides backup support to other social workers and other unit staff as directed by supervisor, including protective services.


Attends unit meetings, staffing and training as directed by supervisor.

Performs other related duties as assigned by supervisor.


SUPERVISION RECEIVED:  Receives general supervision from the Senior and Disability Services Program Supervisor.



Work is performed primarily in an office environment utilizing a personal computer, laptop, telephone and a variety of office equipment.  Frequent travel to clients’ homes and other health care facilities is required.  Field work requires transportation and utilizing laptop computer. May risk exposure to people with irrational/hostile behavior and/or contagious diseases.  May risk contact with domestic animals while making client visits.  Occasional travel to various meetings and trainings is also required.


Experience & Training

Bachelor’s degree, with emphasis in social services.  Course work in geriatrics, elderly health care and gerontology, or experience providing a general knowledge of the elderly and/or medical terminology affecting the elderly and/or people with disabilities is preferred; OR, any satisfactory equivalent combination of education, training and experience which demonstrates the knowledge, skills and abilities to perform the job.

Knowledge, Skills and Abilities

Knowledge of the elderly and/or people with disabilities, and familiarity with the problems and issues confronting the elderly and/or people with disabilities in the local community;

Knowledge of community resources;

Knowledge of confidentiality rules regarding client and provider records and investigations, including HIPAA regulations;

Knowledge of, and ability to operate, a personal computer;

Knowledge of, and experience in, Microsoft software;

Ability to effectively communicate orally and in writing;

Ability to assess individuals in their own home to determine appropriate service and/or community referral;

Ability to work effectively with representatives of other social agencies, and members of the public;

Ability to work effectively with clients and to use good judgment in handling individual case problems;

Ability to interact and work with a culturally diverse population;

Ability to exercise good time management skills in order to accomplish both daily tasks and on-going projects;

Ability to maintain accurate, up-to-date records and to prepare accurate reports;

Ability to work independently, organize and structure work, handle multiple projects and a high volume of work;

Ability to initiate own work with minimum supervision;

     Ability to establish and maintain positive and effective working relationships with staff, consumers, other agencies and the general public; and,

Skills in performing psychosocial assessments.

Licenses, Certificates, & Other Requirements

Possession of a Valid Oregon Driver's license or the ability to travel over a two-county area.

Position requires successful completion of a criminal history and driving record check.

Possession of a Valid Oregon Driver’s License, or the ability to obtain reliable transportation in order to travel throughout the area.

Position requires successful completion of a criminal history check.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position.  Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills and abilities. To successfully perform this job, the employee will possess the abilities or aptitudes to perform each duty proficiently.


Starting salary is $23.24- $31.17/hourly DOQE. A step increase will be awarded upon successful completion of a probationary period (typically six months), and then annually thereafter to the top of the range. OCWCOG offers an attractive benefits package including:

Retirement – OCWCOG pays both the employer’s percentage, and employee’s six percent (6%) contribution into the Oregon Public Employees System (PERS). In addition to PERS, OCWCOG pays into Social Security. 
Insurance – For select plans, OCWCOG currently pays one hundred percent (100%) of the insurance premiums for the employee and their eligible dependents. The insurance package includes medical, prescription, dental and vision coverage, alternative care, life, accidental death and dismemberment, as well as long-term care.
Holiday Leave – OCWCOG provides ten and one half (10 ½) fixed holidays, plus two (2) personal days during each fiscal year.
Additional Benefits – Deferred compensation options, Long-term care Insurance, Employee Assistance Program, Credit Union memberships, and options to participate in pre-tax Health Savings Account or Flexible Spending Account.
Sick Leave – Full-time employees accrue eight (8) hours of sick leave each month.
Vacation Leave – Full-time employees accrue vacation leave each month according to the following schedule:
            0-36 months              -  8 hours/month
          37-72 months              - 10 hours/month
        73-144 months              - 14 hours/month
      145 months and above     - 16 hours/month


This position is represented by the Service Employees International Union (SEIU), pursuant to Article 14 of the Collective Bargaining Agreement.

You must submit the following application materials to be considered as a viable candidate:

A completed application and  current resume that clearly describes your experience, skills, and/or knowledge related to the requirements of the position and demonstrates that you meet qualifications of the position listed above.

A cover letter explaining how your background, experience and training qualify you for this position. Please describe your experience and training specifically as they relate to the Desired Attributes.

If you are an eligible veteran and wish to claim veterans’ preference points AND you also meet the minimum qualifications for this position, the points will be added to your score. To receive veterans’ preference points, you MUST attach to your application materials the following required documentation:

• A copy of your DD214/DD215 form; OR a letter from the US Dept of Veteran’s Affairs indicating you receive a non-service connected pension for the five (5) point preference.
• A copy of your DD214/DD215 form; AND a copy of your veteran’s disability preference letter from the Dept. of Veterans’ Affairs for the ten (10) point preference.

If you have any questions please contact HR at   In the subject line please include the position title and the posting number.

To apply scroll down to the bottom and click Apply.

The Position Number for this position is 202110.