Studies have shown that candidates that are female and/or BIPOC are less likely to apply for jobs unless they meet all of the qualifications, they find in the job description. We are seeking the best candidate for the job, and that candidate may be a person who comes from a less traditional background. We encourage you to apply even if you don’t meet every minimum qualification described or are unsure if your experience could be considered related experience. Bilingual English/Spanish Encouraged
ABOUT OREGON CASCADES WEST COUNCIL OF GOVERNMENTS (OCWCOG)
OCWCOG manages a variety of local, State, and Federal programs to serve residents, local governments, and businesses in our tri-County Region. OCWCOG is recognized by the State of Oregon as an Area Commission on Transportation (ACT) and a Type B Medicaid Transfer Agency. Additionally, the association is recognized by the Federal Government as an Area Agency on Aging (AAA), an Economic Development District (EDD), an Economic Development Revolving Loan Fund Coordinator, a U.S. Department of Agriculture Revolving Loan Agency, and staffs the two Metropolitan Planning Organizations (MPOs) in the Region. These designations increase OCWCOG’s ability to serve our communities’ needs.
As an Oregon intergovernmental entity, in addition to the programs and services that OCWCOG is required by State or Federal contract to provide, OCWCOG helps businesses find appropriate capital; facilitates seniors and persons with disabilities plan for independent living; coordinates local road improvement priorities; and assists with administration and technical support for its member governments.
Each program works towards OCWCOG’s mission of helping the Region’s communities collaborate to solve problems and connect member governments, businesses, and individuals with a wide array of resources.
Title: Aging and Disability Resource Center (ADRC) Specialist
Position Classification: ADRC Specialist
Department: Senior & Disability Services Division
Reports to: Senior & Disability Services Program Supervisor
SUMMARY OF POSITION
- Provides initial screening for all potential consumers looking for information related to aging and disability services in the community including information and assistance, referral to other agencies, and referral to appropriate individuals within the Senior and Disability Services program.
- Interviews consumers by telephone, and in their homes as needed, to help gather information to identify needs.
- Performs position duties in a manner that promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully.
- Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations.
- Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner.
- Demonstrates positive acceptance of constructive feedback and suggestions, to strengthen work performance.
- Contributes to a positive, respectful, and productive work atmosphere. Regular attendance is required to meet the demands of this job and to provide necessary services.
75% Essential Duty 1:
- Provides information and referrals to programs administered by OCWCOG as well as other community programs and service providers.
- Provides first contacts with consumers through telephone calls, email, in their homes, or walk in contacts.
- Screens and assists individuals with identifying long term and short-term care needs, programs, and benefits available to consumers based on income and service criteria.
- Provides service referrals based on state managed ADRC database as directed in ADRC policy.
- Mails information about services and applications for services to consumers.
- Responds to situations requiring short-term assistance.
- Responds to referrals made on behalf of consumers by service providers and community members.
- Interviews consumers, service providers, and community members regarding consumer service needs.
- Arranges for and/or develops resources for providing assistance from family, neighbors, churches, service organizations, etc. as needed.
- Coordinates with medical professionals and mental health professionals as needed.
- Receives all Preadmission Screening (PAS) requests from hospitals and nursing facility staff and enters screening data for PAS case managers.
- Performs screenings for services provided by OCWCOG.
- Records all calls and encounters with consumers in appropriate state and internal information systems as direct by policy.
- Updates the state managed ADRC Referral database as directed by policy.
- Acts as a mandated reporter of abuse and neglect of adults over age 65, adults with physical disabilities, adults with developmental disabilities, adults with a mental illness, and any children under 18 years, to appropriate agencies.
15% Essential Duty 2: Resource Outreach
- Provides presentations and outreach to community groups and businesses.
- Provides follow-up to assist consumers in accessing appropriate resources or services.
- Provides advocacy on behalf of consumers as needed, including facilitating the referral processes for community services groups and agencies.
10% Essential Duty 3: Administrative Processes
- Attends meetings, staffing, and training as directed by supervisor.
- Performs other duties as assigned by supervisor.
OTHER JOB DUTIES
- Makes presentations to community groups.
- Attends unit meetings, staffing and training as directed by supervisor.
- May assess/reassess for the home delivered meals program if directed.
- Performs other related duties as assigned by supervisor.
Work is performed primarily in an office environment utilizing a personal computer, telephone, and a variety of office equipment. Position requires sitting for long periods of time and extensive computer and telephone use. Field work requires transportation and utilizing laptop computer. May risk exposure to people with irrational/hostile behavior and/or contagious diseases. May risk contact with domestic animals while making client visits. Occasional travel to various meetings and trainings is also required.
SUPERVISION RECEIVED: Receives supervision from the Senior and Disability Services Program Supervisor.
SUPERVISORY RESPONSIBILITIES: None
Education, Experience & Training
- Bachelor’s degree preferred, or associate degree plus three (3) years’ experience in social services, along with experience in customer relations, call management, information and assistance or related field that includes phone assessment and triage skills; OR any satisfactory equivalent combination of education, training and experience which demonstrates the knowledge, skills, and abilities to perform the duties of the job.
Knowledge, Skills, and Abilities
- Knowledge of and/ or experience working with information and referral taxonomy.
- Broad knowledge of and familiarity with the issues and concerns of older adults and people with disabilities.
- Knowledge of, and ability to, operate a personal computer, Knowledge of, and experience in, Microsoft software.
- Ability to acquire and apply confidentiality rules regarding client and provider records; Ability to pay attention to detail and maintain accurate, up-to-date records, and prepare reports using ADRC resources.
- Ability to summarize data, write accurate, concise, and clear narratives and reports; Ability to effectively interview and communicate with older adults and/or people with disabilities, and/or their family members.
- Ability to work independently, organize and structure work, handle multiple projects and a high volume of work.
- Ability to initiate own work with minimum supervision.
- Good interpersonal and customer service skills and the ability to effectively communicate verbally.
- Ability to establish and maintain positive and effective working relationships with staff, consumers, other agencies, and the public.
- Ability to prepare and deliver effective presentations.
- Ability to assess individuals in their own home to determine appropriate service and/ or community referral.
Licenses, Certificates, & Other Requirements
- Possession of a Valid Oregon Driver’s License or have the ability to obtain reliable transportation to travel throughout the three-county area.
- Ability to be certified through the Alliance of Information Referral Specialist (AIRS). Position requires successful completion of a criminal history and driving record check.
- This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
Requirements are representative of minimum levels of knowledge, skills, and abilities. To successfully perform this job the employee will possess the abilities or aptitudes to perform each duty proficiently.
Starting salary is $22.14- $29.67/ hourly DOQE. A step increase will be awarded upon successful completion of a probationary period (typically six months), and then annually thereafter to the top of the range. OCWCOG offers an attractive benefits package including:
Retirement – OCWCOG pays both the employer’s percentage, and employee’s six percent (6%) contribution into the Oregon Public Employees System (PERS). In addition to PERS, OCWCOG pays into Social Security.
Insurance – For select plans, OCWCOG currently pays one hundred percent (100%) of the insurance premiums for the employee and their eligible dependents. The insurance package includes medical, prescription, dental and vision coverage, life, accidental death and dismemberment, long term disability.
Holiday Leave – OCWCOG provides eleven and one half (11 ½) fixed holidays, plus two (2) personal days during each fiscal year.
Additional Benefits – Deferred compensation options, Long-term care Insurance, Employee Assistance Program, Credit Union memberships, and options to participate in pre-tax Health Savings Account or Flexible Spending Account.
Sick Leave – Full-time employees accrue eight (8) hours of sick leave each month.
Vacation Leave – Full-time employees accrue vacation leave each month according to the following schedule:
0-36 months - 8 hours/month
37-72 months - 10 hours/month
73-144 months - 14 hours/month
145 months and above - 16 hours/month
This position is represented by the Service Employees International Union (SEIU).
You must submit the following application materials to be considered as a viable candidate:
1. A completed application and current resume that clearly describes your experience, skills, and/or knowledge related to the requirements of the position and demonstrates that you meet qualifications of the position listed above.
2. A cover letter explaining how your background, experience and training qualify you for this position. Please describe your experience and training specifically as they relate to the Minimum Qualifications.
If you are an eligible veteran and wish to claim veterans’ preference points AND you also meet the minimum qualifications for this position, the points will be added to your score. To receive veterans’ preference points, you MUST attach to your application materials the following required documentation:
• A copy of your DD214/DD215 form; OR a letter from the US Department of Veteran’s Affairs indicating you receive a non-service connected pension for the five (5) point preference.
• A copy of your DD214/DD215 form; AND a copy of your veteran’s disability preference letter from the Dept. of Veterans’ Affairs for the ten (10) point preference.
OCWCOG provides veterans’ preference in employment to all eligible veterans. For more information, please go to the State website:
OCWCOG is an equal opportunity/ affirmative action employer and is strongly committed to enhancing the diversity of its workforce. Assistance will be provided in the recruitment, application and selection process to applicants with disabilities who request such assistance. Please call (541) 967-8720 as early as possible regarding any assistance you may require.
If you have any questions, please contact HR at firstname.lastname@example.org. In the subject line please include the position title and the posting number.
OCWCOG will review application as they are received and may close the recruitment at any time as positions are filled.
To apply scroll down to the bottom and click Apply.
The Posting Number for this position is 202344.