OHA temporary rule 333-019-1010 has identified this position as a “healthcare worker” and requires employees in this position to complete their COVID-19 vaccination series by the time of hire unless the employee receives a medical or religious exemption/accommodation. New employees must submit vaccination documentation or be approved for an exemption upon hire

Title: AmeriCorps Seniors Eligibility Specialist

Position Classification:  Eligibility Specialist

Department:  Community Services Program

Reports to:  CSP Program Manager

ABOUT OREGON CASCADES WEST COUNCIL OF GOVERNMENTS (OCWCOG)

OCWCOG manages a variety of local, State, and Federal programs to serve residents, local governments, and businesses in our tri-County Region. OCWCOG is recognized by the State of Oregon as an Area Commission on Transportation (ACT) and a Type B Medicaid Transfer Agency. Additionally, the association is recognized by the Federal Government as an Area Agency on Aging (AAA), an Economic Development District (EDD), an Economic Development Revolving Loan Fund Coordinator, a U.S. Department of Agriculture Revolving Loan Agency, and staffs the two Metropolitan Planning Organizations (MPOs) in the Region. These designations increase OCWCOG’s ability to serve our communities’ needs.

As an Oregon intergovernmental entity, in addition to the programs and services that OCWCOG is required by State or Federal contract to provide, OCWCOG helps businesses find appropriate capital; facilitates seniors and persons with disabilities plan for independent living; coordinates local road improvement priorities; and assists with administration and technical support for its member governments.

Each program works towards OCWCOG’s mission of helping the Region’s communities collaborate to solve problems and connect member governments, businesses, and individuals with a wide array of resources.

SUMMARY OF POSITION

Serves as the Coordinator for AmeriCorps Seniors. Routinely handles confidential information.

Performs position duties in a manner, which promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work related associations. Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner. Demonstrates openness of constructive feedback and suggestions, to strengthen work performance. Contributes to a positive, respectful, and productive work atmosphere. Regular attendance is required to meet the demands of this job and to provide necessary services.

ESSENTIAL JOB DUTIES

50% Collects, compiles and maintains AmeriCorps Seniors volunteer grant data

• Develops and maintains volunteer database systems for registering and processing new volunteers and maintains existing volunteer files.
• Processes necessary paperwork associated with the financial and volunteer eligibility process (income, DL, insurance, food handlers’ card if applicable) for AmeriCorps Seniors volunteers.
• Prepares monthly/quarterly volunteer hour and mileage reports, letters, and various reports as necessary for management review.
• Regularly enters data into computer spreadsheet and/or STARS database, as applicable.
• Prepares and participates in audits.
• Counsels’ clients on basic knowledge of the Medicare Modernization Act; facilitates enrollment in Medicare Advantage Plans and Medicare Prescription Plans via SHIBA.
• Conducts annual site visits on AmeriCorps Seniors stipend-based volunteers, as requested.

30% Volunteer Recruitment and Retention

• Assists in recruitment for volunteers (e.g., attends community tabling events, makes program presentations to local clubs).
• Assists in the coordination of volunteer assignments, orientations and trainings and recognition events, in cooperation with appropriate volunteer station staff.
• Organize, schedule, and facilitate AmeriCorps Seniors volunteer meetings, as requested.
• Assists management with criminal history background checks on Senior Corps volunteers.

10% Senior Companion Client management

• Performs home visits as necessary for intake or review.
• Assesses and makes appropriate referrals to the service unit and community agencies, if applicable.

10% OTHER JOB DUTIES

• Attends fundraising activities, events, functions, conferences and trainings as requested by management.

Work is generally performed in an office environment with routine computer and telephone usage. Position requires sitting and typing for long periods of time. Position may require attendance at occasional evening meetings. Occasional travel throughout the three-county area may be required to pick up meeting supplies, run errands for the program, attend trainings, or visit other COG work sites.

SUPERVISION RECEIVED: Receives general supervision from the Community Services Program Manager.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM QUALIFICATIONS

Experience & Training

Completion of high school or equivalent, and two years experience and two years responsible clerical experience; or any satisfactory equivalent combination of experience and training which demonstrates the knowledge, skills and abilities needed to perform the duties of the job.

Knowledge, Skills and Abilities

• Knowledge of confidentiality rules regarding client and provider records, including HIPAA regulations;
• Knowledge of and ability to operate, a personal computer;
• Thorough knowledge and proficiency in the use of Microsoft software and graphics software and ability to train others in general use of;
• Excellent knowledge of business English, spelling and punctuation;
• Considerable knowledge of modern office practices and procedures;
• Ability to exercise good time management skills in order to accomplish both daily tasks and on-going projects;
• Ability to work independently and handle multiple projects and a high volume of work;
• Ability to operate a variety of office machines and, assists and train others in using standard office equipment;
• Ability to operate a multi-line telephone system;
• Ability to understand verbal and written operating instructions and procedures and to initiate suggestions for appropriate involvement;
• Ability to initiate own work with a minimum of supervision;
• Ability to communicate well in writing and verbally;
• Ability to type accurately at 60 wpm;
• Skills in performing detailed and complex clerical tasks;
• Excellent skills in proofreading, editing and graphics layout required.
• Ability to effectively interview clients to determine program eligibility;
• Ability to work effectively with clients, using good judgment in handling case problems;
• Ability to interact with a culturally diverse population;
• Ability to interact and work effectively with representatives of other social agencies and members of the public;
• Ability to interact sensitively with the elderly and/or persons with disabilities;
• Ability to compute and process required paperwork and recognize mathematical errors.