Studies
have shown that candidates that are female and/or BIPOC are less likely to
apply for jobs unless they meet all the qualifications, they find in the job
description. We are seeking the best candidate for the job, and that candidate
may be a person who comes from a less traditional background. We encourage you
to apply even if you don’t meet every minimum qualification described or are
unsure if your experience could be considered related experience. Bilingual
English/Spanish Encouraged
ABOUT OREGON
CASCADES WEST COUNCIL OF GOVERNMENTS (OCWCOG)
OCWCOG
manages a variety of local, State, and Federal programs to serve residents,
local governments, and businesses in our tri-County Region. OCWCOG is
recognized by the State of Oregon as an Area Commission on Transportation (ACT)
and a Type B Medicaid Transfer Agency. Additionally, the association is
recognized by the Federal Government as an Area Agency on Aging (AAA), an
Economic Development District (EDD), an Economic Development Revolving Loan
Fund Coordinator, a U.S. Department of Agriculture Revolving Loan Agency, and
staffs the two Metropolitan Planning Organizations (MPOs) in the Region. These
designations increase OCWCOG’s ability to serve our communities’ needs.
As
an Oregon intergovernmental entity, in addition to the programs and services
that OCWCOG is required by State or Federal contract to provide, OCWCOG helps
businesses find appropriate capital; facilitates seniors and persons with
disabilities plan for independent living; coordinates local road improvement
priorities; and assists with administration and technical support for its
member governments.
Each
program works towards OCWCOG’s mission of helping the Region’s communities
collaborate to solve problems and connect member governments, businesses, and
individuals with a wide array of resources
Title: Aging and Disability Resource
Center Specialist
Position
Classification: ADRC Specialist
Department:
Senior & Disability Services
Division
Reports to: Senior
& Disability Services
Program Supervisor
Full
Time (40 hrs. wk.)
SUMMARY OF POSITION
Provides initial
screening for all potential consumers looking for information related to aging and disability services in the community
including information and assistance, referral to other agencies, and referral to appropriate individuals within the
Senior and Disability Services program. Interviews consumers by telephone, and in
their homes as needed, to help gather information to identify needs.
Performs position duties in a manner that
promotes customer service and harmonious working relationships, including treating all persons courteously and
respectfully. Engages in effective team participation through willingness to
assist and support co-workers, supervisors, and other work-related associations. Develops good working relationships
with division and agency staff and
supervisors through active participation in accomplishing group projects and in
identifying and resolving problems in
a constructive manner. Demonstrates
positive acceptance of constructive
feedback and suggestions, to strengthen work performance. Contributes to a positive, respectful, and productive work atmosphere. Regular
attendance is required
to meet the demands of this job and to
provide necessary services.
Essential
Duties:75% Essential Duty 1:
Provides information and referrals to
programs administered by OCWCOG as well as other community programs and service
providers.
Provides first contacts with consumers
through telephone calls, email, in their homes, or walk in contacts. Screens and
assists individuals with in identifying long term and short-term care needs, and
programs, benefits available to consumer based on income and service criteria.
Provides
service referrals based on state managed ADRC database as directed in ADRC policy.
Mails
information about services and applications for services to consumers.
Responds to
situations requiring short term assistance.
Responds to
referrals made on behalf of consumers by service providers and community
members.
Interviews
consumers, service providers, and community members regarding consumer service
needs.
Arranges for and/or develops
resources for providing assistance from family, neighbors, churches,
service organizations, etc. as needed.
Coordinates with medical professionals and mental health
professionals as needed.
Receives all Preadmission Screening (PAS) requests from
hospitals and nursing facility staff
and
enters
screening data for PAS case managers.
Performs
screenings for services provided by OCWCOG.
Records all calls
and encounters with consumers in appropriate state and internal information
systems as
direct by policy.
Updates the
state managed ADRC Referral database as directed by policy.
Acts as a
mandated reporter of abuse and neglect of adults over age 65, adults with
physical
disabilities,
adults with developmental disabilities, adults with a mental illness, and any
children
under 18
years, to appropriate agencies.
15% Essential
Duty 2: Resource Outreach
Provides
presentations and outreach to community groups and businesses.
Provides
follow up to assist consumers in accessing appropriate resources or services.
Provides
advocacy on behalf of consumers as needed, including facilitating the referral
processes
for community
services groups and agencies.
10% Essential
Duty 3: Administrative Processes
Attends meetings,
staffing, and training
as directed by supervisor.
Performs
other duties as assigned by supervisor
OTHER JOB DUTIES
Makes presentations to community groups.
Attends unit meetings, staffing and training
as directed by supervisor.
May assess/reassess for the home delivered meals program if directed.
Performs other related duties as assigned by supervisor.
WORKING ENVIRONMENT
Work is
performed primarily in an office environment utilizing a personal computer, telephone, and a variety of office
equipment. Position requires sitting for long periods f time and extensive computer and
telephone use. Field work
requires
transportation and utilizing laptop computer.
May risk exposure to people with irrational/hostile behavior
and/or
contagious diseases. May risk contact with domestic animals
while making client visits.
Occasional travel to
various
meetings and trainings are also required.
SUPERVISION RECEIVED:
Receives supervision
from the Senior and Disability Services Program Supervisor.
SUPERVISORY RESPONSIBILITIES: None
MINIMUM QUALIFICATIONS
Education, Experience & Training
Bachelor’s degree preferred, or associate
degree plus three (3) years’ experience in social services, along with experience in customer relations, call
management, information and assistance or related field that includes phone
assessment and triage skills; OR any satisfactory
equivalent combination of education, training and experience which demonstrates the knowledge, skills, and abilities to perform the duties of the job.
Knowledge, Skills,
and Abilities
Knowledge of and/or experience working with information and referral taxonomy.
Broad knowledge of and familiarity with the issues and concerns of older
adults and people with disabilities.
Knowledge of,
and ability to, operate a personal computer,
Knowledge of, and experience in, Microsoft
software.
Ability to acquire
and apply confidentiality rules regarding
client and provider records; Ability to pay attention to
detail and
maintain accurate, up-to-date records, and prepare reports using ADRC resources.
Ability to
summarize data, write accurate, concise, and clear narratives and reports; Ability to effectively interview
and
communicate with older adults and/or people
with disabilities, and/or
their family members.
Ability to work
independently, organize and structure work, handle multiple
projects and a high volume
of work.
Ability to initiate own work with minimum supervision.
Good interpersonal and customer service skills
and the ability to effectively communicate verbally.
Ability to establish
and maintain positive
and effective working
relationships with staff, consumers, other agencies, and
the public.
Ability to prepare and deliver effective presentations.
Ability to assess
individuals in their own home to determine appropriate service and/or
community referral.
Licenses, Certificates, & Other Requirements
Possession of a Valid
Oregon Driver’s License or have the ability
to obtain reliable
transportation to travel
throughout the
three-county area.
Ability to be
certified through the Alliance of Information Referral Specialist (AIRS). Position
requires successful
completion of a criminal history
and driving record
check.
This job
description in no way states or implies that these are the only duties to be
performed by an employee
occupying
this position. Employees are required to follow any other job-related
instructions and to perform any
other job-related duties
requested by their supervisor.
Requirements are representative of minimum levels
of knowledge, skills,
and abilities. To successfully perform
this job the employee
will possess the abilities or aptitudes to perform each duty proficiently.
COMPENSATION
PACKAGE
Starting salary is $20.74- $27.84/hourly DOQE. A step increase will be awarded
upon successful completion of a probationary period (typically six months), and
then annually thereafter to the top of the range. OCWCOG offers an attractive
benefits package including:
Retirement – OCWCOG pays both the employer’s percentage, and employee’s
six percent (6%) contribution into the Oregon Public Employees System (PERS).
In addition to PERS, OCWCOG pays into Social Security.
Insurance – For select plans, OCWCOG currently pays one hundred percent
(100%) of the insurance premiums for the employee and their eligible
dependents. The insurance package includes medical, prescription, dental and
vision coverage, life, accidental death and dismemberment, long term disability.
Holiday Leave – OCWCOG provides ten and one half (11 ½) fixed holidays,
plus two (2) personal days during each fiscal year.
Additional Benefits – Deferred compensation options, Long-term care
Insurance, Employee Assistance Program, Credit Union memberships, and options
to participate in pre-tax Health Savings Account or Flexible Spending Account.
Sick Leave – Full-time employees accrue eight (8) hours of sick leave
each month.
Vacation Leave – Full-time employees accrue vacation leave each month
according to the following schedule:
0-36
months
- 8 hours/month
37-72
months
- 10 hours/month
73-144
months
- 14 hours/month
145 months and
above - 16 hours/month
GENERAL INFORMATION
This position is represented by the Service Employees International Union
(SEIU).
TO APPLY
You must submit the following application materials to be considered as a
viable candidate:
1. A completed application and current
resume that clearly describes your experience, skills, and/or knowledge
related to the requirements of the position and demonstrates that you meet
qualifications of the position listed above.
2. A cover
letter explaining how your background, experience and training qualify you
for this position. Please describe your experience and training specifically
as they relate to the Minimum Qualifications.
If you are an eligible veteran and wish to claim veterans’ preference points
AND you also meet the minimum qualifications for this position, the points will
be added to your score. To receive veterans’ preference points, you MUST attach
to your application materials the following required documentation:
• A copy
of your DD214/DD215 form; OR a letter from the US Department of Veteran’s
Affairs indicating you receive a non-service-connected pension for the five (5)
point preference.
• A copy of your DD214/DD215 form; AND a copy of your veteran’s disability
preference letter from the Dept. of Veterans’ Affairs for the ten (10) point
preference.
OCWCOG
provides veterans’ preference in employment to all eligible veterans. For
more information, please go to the State website:
Veterans Information
OCWCOG is an
equal opportunity/ affirmative action employer and is strongly committed to
enhancing the diversity of its workforce. Assistance will be provided in
the recruitment, application, and selection process to applicants with
disabilities who request such assistance. Please call (541) 967-8720 as
early as possible regarding any assistance you may require.
If you have any questions, please contact HR at hrrecruit@ocwcog.org.
In the subject line please include the position title and the posting number.
OCWCOG will review application as they are received and may close
the recruitment at any time as positions are filled.
To apply
scroll down to the bottom and click Apply.
The Posting
Number for this position is 202240
Rev 2022