Studies have shown that candidates that are female and/or BIPOC are less likely to apply for jobs unless they meet all of the qualifications they find in the job description. We are seeking the best candidate for the job, and that candidate may be a person who comes from a less traditional background. We encourage you to apply even if you don’t meet every minimum qualification described or are unsure if your experience could be considered related experience. Bilingual English/Spanish Encouraged

 

ABOUT OREGON CASCADES WEST COUNCIL OF GOVERNMENTS (OCWCOG)

OCWCOG manages a variety of local, State, and Federal programs to serve residents, local governments, and businesses in our tri-County Region. OCWCOG is recognized by the State of Oregon as an Area Commission on Transportation (ACT) and a Type B Medicaid Transfer Agency. Additionally, the association is recognized by the Federal Government as an Area Agency on Aging (AAA), an Economic Development District (EDD), an Economic Development Revolving Loan Fund Coordinator, a U.S. Department of Agriculture Revolving Loan Agency, and staffs the two Metropolitan Planning Organizations (MPOs) in the Region. These designations increase OCWCOG’s ability to serve our communities’ needs.

 

As an Oregon intergovernmental entity, in addition to the programs and services that OCWCOG is required by State or Federal contract to provide, OCWCOG helps businesses find appropriate capital; facilitates seniors and persons with disabilities plan for independent living; coordinates local road improvement priorities; and assists with administration and technical support for its member governments.

 

Each program works towards OCWCOG’s mission of helping the Region’s communities collaborate to solve problems and connect member governments, businesses, and individuals with a wide array of resources.

 

Title: Case Aide

Position Classification: In Home Assistant

Department: Linn/Benton/Lincoln Senior & Disability Services Division Reports to: Senior & Disability Services Program Supervisor

 SUMMARY OF POSITION

Provides assistance to the Senior & Disability Services Eligibility and Case Management unit staff.

 

Performs position duties in a manner that promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations. Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner. Demonstrates positive acceptance of constructive feedback and suggestions, to strengthen work performance.

Contributes to a positive, respectful, and productive work atmosphere. Regular attendance is required to meet the demands of this job and to provide necessary services.

 

ESSENTIAL JOB DUTIES

75% Essential Duty 1: Supportive duties to Case Management and Eligibility Specialist units and Customer Service.

-        Assists case managers and eligibility specialists by completing and tracking return of paperwork that relates to programs.

-        Answers and returns phone calls for basic inquiries. Schedules appointments as requested.

-        Provides assistance with the monitoring of consumer care plans. Narrates case circumstances and agency actions in Oregon ACCESS and ONE Eligibility system.

-        Assists with data entry.

-        Maintains and updates data in a variety of formats.

 

15% Essential Duty 2: Administrative Processes

-        Performs clerical and administrative work to support the programs which may include processing and tracking provider applications and paperwork, processing or assisting with payment, and problem resolution for providers.

-        Research data and completes special requested reports.

-        Reconciles and reviews client data in State systems for quality assurance.

-        Assists with maintaining client files in accordance with local procedures and State requirements including in the Electronic Data Management System (EDMS).

 

10% Essential Duty 3: Other Duties

-        Provides back- up support within the in-home assistant unit and the division in case of absences or workload.

-        Participates in meetings, committees, and staff training opportunities.

-        Other duties as assigned.

              

OTHER JOB DUTIES

-       Provides back-up support to other positions in the office in case of absence or work overload.

-       Commitment to working effectively and collaboratively with clients and colleagues from diverse backgrounds, in support of an inclusive and respectful environment.

-       Works to participate in the learning environment within the division.

-       Regular and on-time attendance.

 

WORKING ENVIRONMENT

Work is performed primarily in an office environment utilizing a personal computer, telephone, and a variety of office equipment. Position requires sitting for long periods of time performing computer work, proofreading, and filing with frequent interruptions. Work involves reaching overhead and stooping periodically in order to file in large lateral file cabinets.

 

SUPERVISION RECEIVED

Receives general supervision from the Senior & Disability Services Program Supervisors.

 SUPERVISORY RESPONSIBILITIES: None.

 

MINIMUM QUALIFICATIONS

Experience & Training

Graduation from high school or equivalent, and three years’ experience; OR any satisfactory equivalent combination of education, training, and experience which demonstrates the knowledge, skills, and abilities to perform the duties of the job.

 

Knowledge, Skills, and Abilities

-        Excellent knowledge of business English, spelling, and punctuation; Considerable knowledge of modern office practices and procedures.

-         Knowledge of confidentiality rules regarding client and provider records, including HIPAA regulations. 

-         Knowledge of general bookkeeping procedures.

-         Ability to understand verbal and written operating instructions and procedures and to initiate

-         suggestions for appropriate involvement.

-        Ability to read, prepare and understand statistical reports and recognize mathematical and/or data entry errors.

-        Ability to work with other staff and the public in a courteous and efficient manner; Ability to identify and refer significant policy inquiries to supervisor.

-        Ability to work independently and handle multiple projects and a high volume of work; Ability to initiate own work with a minimum of supervision.

-        Ability to operate a variety of standard office machines and equipment; Ability to operate a multi-line telephone system.

-        Ability to communicate well orally and in writing; Ability to type accurately.

-         Ability to use, and knowledge of, personal computers and word processing and data base software.

-         Skills in performing detailed and complex clerical tasks.

 

Licenses, Certificates, & Other Requirements

 Possession of a Valid Oregon driver’s license or ability to travel throughout a two-county area.

 Position requires successful completion of a criminal history, driving record check and fingerprinting.

 This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

 Requirements are representative of minimum levels of knowledge, skills, and abilities. To successfully perform this job, the employee will possess the abilities or aptitudes to perform each duty proficiently 

 

COMPENSATION PACKAGE
Starting salary is $18.02- $24.12/hourly DOQE. A step increase will be awarded upon successful completion of a probationary period (typically six months), and then annually thereafter to the top of the range. OCWCOG offers an attractive benefits package including:

Retirement – OCWCOG pays both the employer’s percentage, and employee’s six percent (6%) contribution into the Oregon Public Employees System (PERS). In addition to PERS, OCWCOG pays into Social Security. 
Insurance – For select plans, OCWCOG currently pays one hundred percent (100%) of the insurance premiums for the employee and their eligible dependents. The insurance package includes medical, prescription, dental and vision coverage, , life, accidental death and dismemberment, long term disability .
Holiday Leave – OCWCOG provides ten and one half (11 ½) fixed holidays, plus two (2) personal days during each fiscal year.
Additional Benefits – Deferred compensation options, Long-term care Insurance, Employee Assistance Program, Credit Union memberships, and options to participate in pre-tax Health Savings Account or Flexible Spending Account.
Sick Leave – Full-time employees accrue eight (8) hours of sick leave each month.
Vacation Leave – Full-time employees accrue vacation leave each month according to the following schedule:
            0-36 months              -  8 hours/month
          37-72 months              - 10 hours/month
        73-144 months              - 14 hours/month
      145 months and above     - 16 hours/month

GENERAL INFORMATION
This position is represented by the Service Employees International Union (SEIU).

TO APPLY
You must submit the following application materials to be considered as a viable candidate:

1. A completed application and current resume that clearly describes your experience, skills, and/or knowledge related to the requirements of the position and demonstrates that you meet qualifications of the position listed above.

2. A cover letter explaining how your background, experience and training qualify you for this position. Please describe your experience and training specifically as they relate to the Minimum Qualifications.

If you are an eligible veteran and wish to claim veterans’ preference points AND you also meet the minimum qualifications for this position, the points will be added to your score. To receive veterans’ preference points, you MUST attach to your application materials the following required documentation:

• A copy of your DD214/DD215 form; OR a letter from the US Department of Veteran’s Affairs indicating you receive a non-service connected pension for the five (5) point preference.
• A copy of your DD214/DD215 form; AND a copy of your veteran’s disability preference letter from the Dept. of Veterans’ Affairs for the ten (10) point preference.

OCWCOG provides veterans’ preference in employment to all eligible veterans.  For more information, please go to the State website:  

Veterans Information

OCWCOG is an equal opportunity/ affirmative action employer and is strongly committed to enhancing the diversity of its workforce.  Assistance will be provided in the recruitment, application and selection process to applicants with disabilities who request such assistance.  Please call (541) 967-8720 as early as possible regarding any assistance you may require.

If you have any questions please contact HR at hrrecruit@ocwcog.org.   In the subject line please include the position title and the posting number.

OCWCOG will review application as they are received and may close the recruitment at any time as positions are filled.

To apply scroll down to the bottom and click Apply.

The Posting Number for this position is 202239.