Job Details
Job Description

This recruitment is open until filled.  We will be pulling the first set of applications December 16, 2022 . If you want to be considered in the first round please apply before that date. 


Studies have shown that candidates that are female and/or BIPOC are less likely to apply for jobs unless they meet all the qualifications, they find in the job description. We are seeking the best candidate for the job, and that candidate may be a person who comes from a less traditional background. We encourage you to apply even if you don’t meet every minimum qualification described or are unsure if your experience could be considered related experience. Bilingual English/Spanish Encouraged.


ABOUT OREGON CASCADES WEST COUNCIL OF GOVERNMENTS (OCWCOG)

OCWCOG manages a variety of local, State, and Federal programs to serve residents, local governments, and businesses in our tri-County Region. OCWCOG is recognized by the State of Oregon as an Area Commission on Transportation (ACT) and a Type B Medicaid Transfer Agency. Additionally, the association is recognized by the Federal Government as an Area Agency on Aging (AAA), an Economic Development District (EDD), an Economic Development Revolving Loan Fund Coordinator, a U.S. Department of Agriculture Revolving Loan Agency, and staffs the two Metropolitan Planning Organizations (MPOs) in the Region. These designations increase OCWCOG’s ability to serve our communities’ needs.

 

As an Oregon intergovernmental entity, in addition to the programs and services that OCWCOG is required by State or Federal contract to provide, OCWCOG helps businesses find appropriate capital; facilitates seniors and persons with disabilities plan for independent living; coordinates local road improvement priorities; and assists with administration and technical support for its member governments.

 

Each program works towards OCWCOG’s mission of helping the Region’s communities collaborate to solve problems and connect member governments, businesses, and individuals with a wide array of resources.


SUMMARY OF POSITION

Provides operations management for the agency computer network, telephone system, workstations, and related services. Acts in a lead capacity to provide technical services to staff consistent with agency service level agreements. Maintains agency network and telephone systems for optimum operation, security and availability. Oversees the work of contractors and business partners who may from time to time install and maintain network components. Exercises independent judgment in determining appropriate actions to be taken in maintenance of technology and related services assigned to department. These tasks are illustrative only and may include other related duties.


Essential Job Expectation: The employee shall comply with all federal, state, and local laws, regulations, executive orders, and ordinances. The employee expressly agrees to comply with OCWCOG policy and privacy practices to ensure the privacy of client information, which includes but is not limited to Personally Identifiable Information, Protected Health Information, and compliance with Title II, Subtitle F of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).


ESSENTIAL JOB DUTIES

50% - Customer Service and Assistance

  • Administer the department's help desk system.
  •    o Provide Workstation support and administration
  •    o Tier 1 and Tier 2 Help Desk support
  •    o Ensures all workstations, printers and software have current security updates, maintenance patches and firmware upgrades installed
  •    o Research technical problems through the use of documentation, Internet tools, and contact with vendors or consultants
  •    o Troubleshoot VoIP problems
  •    o Use tools such as PDQ to deploy upgrades and patches to computers.
  •    o Review and monitor help desk tickets, including escalating tickets to proper person on team
  • Act as point-of-contact for the Technology Services team while providing excellent communication and customer service
  • Assist with staff on-boarding, orientation, staff moves and off-boarding support
  • Assist with major, agency-wide hardware and software upgrades, testing and replacement
  • Assist with general applications support and administration
  • Assist with analysis and troubleshooting of software errors/diagnostic messages
  • Diagnose and resolve desktop technology issues including computer, software, Internet, telephone, printers, tablets, smart phones, and similar devices approved for business use
  • Assists in administering Active Directory and Microsoft 365 users and groups


30% - Contract, Partner and Vendor Work

  •  Occasionally oversees the work of contractors and business partners who may from time to time install, repair and maintain agency technology as required.
  •  Interface with colleagues and technicians in other agencies, jurisdictions, and third-party providers including Oregon state agencies
  •  Place and track service requests on equipment as necessary
  •  Provide help desk, technical and customer service support to member agencies
  •  Receive software/hardware quotes from existing State Contractors
  •  Receive appropriate approvals prior to purchasing
  •  Making Purchases (Creating PO’s)
  •  Generate Purchase Orders and route Invoices as directed
  •  Maintain Tracking System for Purchases, including quotes and approvals
  •  Maintain tracking system for agency software, licensing, permissions, and inventory control to ensure proper deployment and payment schedules
  •  Maintain agency hardware inventory and asset control documentation


20% - Systems and Security

  •  Assist with maintaining the agency’s network and telephone systems for optimum operation, security, and maximum availability to agency staff
  •  Assist with deployments of new on premise and cloud technology solutions for the agency and its customers
  •  Assist with monitoring data storage systems including the accuracy and reliability of backup files, and recover lost data
  •  Assist in administration of desktop security
  •  Use MDM to maintain security and controls on mobile devices
  •  Provide input on technical training necessary to meet the needs of the agency.


OTHER JOB DUTIES

  • Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work related-associations. 
  • Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner.
  • Demonstrates positive acceptance of constructive feedback and suggestions, in an effort to strengthen work performance.
  • Contributes to a positive, respectful and productive work atmosphere.
  • Regular attendance is required to meet the demands of this job and to provide necessary services.
  • Serves on various committees, as assigned.


SUPERVISION RECEIVED:  Receives general supervision from the Technical Services Director.

SUPERVISORY RESPONSIBILITIES:  None.


WORKING ENVIRONMENT
Work is performed primarily indoors with frequent travel to outlying offices. Typical environment is diverse with multiple vendors, multiple sites, and distributed needs within the agency and sites under contract.  


Work requires bending, stooping and crawling in order to install and/or repair computer equipment, as well as hand/eye coordination in the operations of computers and related equipment. 


Job requires some evening and weekend work as needed.


Hybrid/Remote work is an option for some days with approval.


MINIMUM QUALIFICATIONS


Experience & Training

Five (5) years of information systems experience in directly related experience;


OR An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; 


AND One (1) year of information systems experience in desktop support and customer service.


OR a combination of both education and experience.


Knowledge, Skills and Abilities

  • Thorough knowledge of server systems, related system hardware and network infrastructure and related software;
  • Thorough knowledge of communication systems, including e-mail servers, remote access, and related software;
  • Thorough knowledge and skills in maintaining computer equipment including testing and replacing defective hardware, hardware configuration and installing operating systems or application software in a networked environment;
  • Advanced knowledge of Internet systems including web servers, DNS configuration, TCP/IP configuration and routing principles;
  • Advanced knowledge of spreadsheet, database, word processor, e-mail client, presentation and mainframe emulation software including connecting to data sources;
  • Advanced knowledge of network security including Firewalls, virus protection and security policies;
  • Knowledge of document retention policy and practices;
  • Knowledge of confidentiality rules;
  • Ability to troubleshoot network problems over the telephone with or without using remote-control software;
  • Ability to work independently on assigned tasks, handle multiple projects and a high volume of work;
  • Ability to develop technical instructions and follow complex instructions, both verbal and written;
  • Ability to interpret applicable guidelines and policy to arrive at correct solution;
  • Ability to communicate both verbally and in writing on technical issues to technical and non-technical staff in a personable and professional manner;
  • Ability to collaborate with a variety of technical staff both inside and outside the agency;
  • Ability to use innovative and creative approaches to problem solving;
  • Ability to respond in a courteous and efficient manner to inquiries from the public and staff;
  • Ability to present to members, other agency staff, and the public a professional image that instills confidence and always reflects well upon the agency and agency administration;
  • Ability to identify and refer significant policy inquiries to supervisor or appropriate staff;


Licenses, Certificates, & Other Requirements

  • Must have a valid Oregon Driver's License and ability to travel to customer site to provide onsite support and delivery of equipment.
  • Must successfully complete a criminal background history check.
  • Must have a level of understanding based on what our job duties would be operate at the Microsoft Certified Solution Associate (MCSA) level, and maintain current knowledge and training of agency systems.
  • Must have a level of understanding based on what our job duties would be operate CompTIA A+ and Network+ certification or equivalent.
  • Must successfully complete CJIS clearance and pass CJIS certification within 60 days of employment.
  • Must be available for work occasional weekend and after-hours work.


This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.


Requirements are representative of minimum levels of knowledge, skills and abilities.  To successfully perform this job, the employee will possess the abilities or aptitudes to perform each duty proficiently.


COMPENSATION PACKAGE

Starting salary is $4559-6007/monthly DOQE. A step increase will be awarded upon successful completion of a probationary period (typically six months), and then annually thereafter to the top of the range. OCWCOG offers an attractive benefits package including:


Retirement – OCWCOG pays both the employer’s percentage, and employee’s six percent (6%) contribution into the Oregon Public Employees System (PERS). In addition to PERS, OCWCOG pays into Social Security. 
Insurance – For select plans, OCWCOG currently pays one hundred percent (100%) of the insurance premiums for the employee and their eligible dependents. The insurance package includes medical, prescription, dental and vision coverage, alternative care, life, accidental death and dismemberment, as well as long-term care.
Holiday Leave – OCWCOG provides eleven and one half (11 ½) fixed holidays, plus two (2) personal days during each fiscal year.
Additional Benefits – Deferred compensation options, Long-term care Insurance, Employee Assistance Program, Credit Union memberships, and options to participate in pre-tax Health Savings Account or Flexible Spending Account.
Sick Leave – Full-time employees accrue eight (8) hours of sick leave each month.
Vacation Leave – Full-time employees accrue vacation leave each month according to the following schedule:
            0-36 months              -  8 hours/month
          37-72 months              - 10 hours/month
        73-144 months              - 14 hours/month
      145 months and above     - 16 hours/month


GENERAL INFORMATION

This position is represented by the Service Employees International Union (SEIU), pursuant to Article 14 of the Collective Bargaining Agreement.


TO APPLY
You must submit the following application materials to be considered as a viable candidate:

A current resume that clearly describes your experience, skills, and/or knowledge related to the requirements of the position and demonstrates that you meet qualifications of the position listed above.

A cover letter explaining how your background, experience and training qualify you for this position. Please describe your experience and training specifically as they relate to the Desired Attributes.


If you are an eligible veteran and wish to claim veterans’ preference points AND you also meet the minimum qualifications for this position, the points will be added to your score. To receive veterans’ preference points, you MUST attach to your application materials the following required documentation:

• A copy of your DD214/DD215 form; OR a letter from the US Dept of Veteran’s Affairs indicating you receive a non-service connected pension for the five (5) point preference.
• A copy of your DD214/DD215 form; AND a copy of your veteran’s disability preference letter from the Dept. of Veterans’ Affairs for the ten (10) point preference.


If you have any questions please contact HR at hrrecruit@ocwcog.org.   In the subject line please include the position title and the posting number. The Position Number for this position is 202241.

To apply scroll down to the bottom and click Apply.