Job Details
Job Description

OHA temporary rule 333-019-1010 has not identified this position as a “healthcare worker” as of this date. This position is not required to complete their COVID-19 vaccination series. This is subject to change if any subsequent rules are issued or current rules are modified.

 

ABOUT OREGON CASCADES WEST COUNCIL OF GOVERNMENTS (OCWCOG)

OCWCOG manages a variety of local, State, and Federal programs to serve residents, local governments, and businesses in our tri-County Region. OCWCOG is recognized by the State of Oregon as an Area Commission on Transportation (ACT) and a Type B Medicaid Transfer Agency. Additionally, the association is recognized by the Federal Government as an Area Agency on Aging (AAA), an Economic Development District (EDD), an Economic Development Revolving Loan Fund Coordinator, a U.S. Department of Agriculture Revolving Loan Agency, and staffs the two Metropolitan Planning Organizations (MPOs) in the Region. These designations increase OCWCOG’s ability to serve our communities’ needs.

 

As an Oregon intergovernmental entity, in addition to the programs and services that OCWCOG is required by State or Federal contract to provide, OCWCOG helps businesses find appropriate capital; facilitates seniors and persons with disabilities plan for independent living; coordinates local road improvement priorities; and assists with administration and technical support for its member governments.

 

Each program works towards OCWCOG’s mission of helping the Region’s communities collaborate to solve problems and connect member governments, businesses, and individuals with a wide array of resources.

 

TITLE: ADRC Specialist

CLASS: ADRC Specialist 1

Program: Senior & Disability Services Toledo/Albany

Regular Full-Time (40 hrs/wk)

SUMMARY OF POSITION

Provides initial screening for all potential consumers looking for information related to aging and disability services in the community including information and assistance, referral to other agencies, and referral to appropriate individuals within the Senior and Disability Services program. Interviews consumers by telephone, and in their homes as needed, to help gather information in order to identify needs.

 

ESSENTIAL JOB DUTIES

Performs position duties in a manner that promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work related-associations. Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner. Demonstrates positive acceptance of constructive feedback and suggestions, in an effort to strengthen work performance. Contributes to a positive, respectful and productive work atmosphere. Regular attendance is required to meet the demands of this job and to provide necessary services.

-     Provides first contact with consumers through phone, email or walk-in contacts.

-     Screens inquiries and assists the individual in identifying long and short-term service needs, programs, and benefits available to them based on income and service criteria, and where appropriate. Follows up to ensure consumers needs have been met as needed.

-      Interviews consumers in their homes, as needed, to provide information and assistance to obtain appropriate services; investigates service needs in complex situations or situations with identified barriers.  Follows up with consumers as directed.

-      Screens call reporting abuse/neglect and general protective services for elderly persons and/or people with disabilities.

-      Responds to situations requiring short term assistance.

-      Arranges for and/or develops resources for providing assistance from family, neighbors, churches, service organizations, etc. as needed.

-      Acts as advocate for individuals as needed, e.g., Social Security, housing, energy assistance, etc.

-      Coordinates with medical professionals and mental health professionals as needed.

-      Manages database file on all consumers requiring follow up or short-term assistance.

Documents contacts, needs, and the efforts to meet needs on a daily basis. Uses all ADRC electronic databases as directed in ADRC policy.

-     Compiles and updates Information & Referral information, Income & Resource standards, and programs. Keeps Resource Center libraries up to date and records borrowings.

-     Records all encounter data on the appropriate ADRC electronic forms as defined by policy.


 

-     Keeps current on all changes to relevant state and local programs including but not limited to medical benefits, food, shelter, in-home assistance, Oregon Project Independence, community- based care, service priority criteria, transportation, and legal services.

-     Receives all Preadmission screening (PAS) requests from hospitals and nursing facility staff and enters screening data for PAS case managers.

WORKING ENVIRONMENT

-     Work is performed primarily in an office environment utilizing a personal computer, telephone and a variety of office equipment. Position requires sitting for long periods of time and extensive computer and telephone use. Field work requires transportation and utilizing laptop computer. May risk exposure to people with irrational/hostile behavior and/or contagious diseases. May risk contact with domestic animals while making client visits. Occasional travel to various meetings and trainings is also required.

-     SUPERVISION RECEIVED: Receives supervision from the Senior and Disability Services Program Supervisor.

 

-     SUPERVISORY RESPONSIBILITIES: None

MINIMUM QUALIFICATIONS

Education, Experience & Training

-     Bachelor’s degree preferred, or Associate’s degree plus three (3) years’ experience in social services, along with experience in customer relations, call management, information and assistance or related field that includes phone assessment and triage skills; OR, any satisfactory equivalent combination of education, training and experience which demonstrates the knowledge, skills and abilities to perform the duties of the job.

 

Knowledge, Skills and Abilities

-     Knowledge of and/or experience working with information and referral taxonomy;

-     Broad knowledge of and familiarity with the issues and concerns of older adults and people with disabilities;

-     Knowledge of, and ability to, operate a personal computer; Knowledge of, and experience in, Microsoft software;

-     Ability to acquire and apply confidentiality rules regarding client and provider records; Ability to pay attention to detail and maintain accurate, up-to-date records, and prepare reports using ADRC resources;

-     Ability to summarize data, write accurate, concise, and clear narratives and reports; Ability to effectively interview and communicate with older adults and/or people with disabilities, and/or their family members;

-     Ability to work independently, organize and structure work, handle multiple projects and a high volume of work;

-     Ability to initiate own work with minimum supervision.

-     Good interpersonal and customer service skills and the ability to effectively communicate verbally;

-     Ability to establish and maintain positive and effective working relationships with staff, consumers, other agencies and the general public.

-     Ability to prepare and deliver effective presentations.

-     Ability to assess individuals in their own home to determine appropriate service and/or community referral.

 

Licenses, Certificates, & Other Requirements

Possession of a Valid Oregon Driver’s License, or have the ability to obtain reliable transportation in order to travel throughout the three-county area. Ability to be certified through the Alliance of Information Referral Specialist (AIRS). Position requires successful completion of a criminal history and driving record check.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

 

Requirements are representative of minimum levels of knowledge, skills and abilities. To successfully perform this job the employee will possess the abilities or aptitudes to perform each duty proficiently.

COMPENSATION PACKAGE


Starting salary is $19.64- $26.37/hourly DOQE. A step increase will be awarded upon successful completion of a probationary period (typically six months), and then annually thereafter to the top of the range. OCWCOG offers an attractive benefits package including:


Retirement – OCWCOG pays both the employer’s percentage, and employee’s six percent (6%) contribution into the Oregon Public Employees System (PERS). In addition to PERS, OCWCOG pays into Social Security. 
Insurance – For select plans, OCWCOG currently pays one hundred percent (100%) of the insurance premiums for the employee and their eligible dependents. The insurance package includes medical, prescription, dental and vision coverage, , life, accidental death and dismemberment, long term disability .
Holiday Leave – OCWCOG provides ten and one half (10 ½) fixed holidays, plus two (2) personal days during each fiscal year.
Additional Benefits – Deferred compensation options, Long-term care Insurance, Employee Assistance Program, Credit Union memberships, and options to participate in pre-tax Health Savings Account or Flexible Spending Account.
Sick Leave – Full-time employees accrue eight (8) hours of sick leave each month.
Vacation Leave – Full-time employees accrue vacation leave each month according to the following schedule:
            0-36 months              -  8 hours/month
          37-72 months              - 10 hours/month
        73-144 months              - 14 hours/month
      145 months and above     - 16 hours/month

GENERAL INFORMATION
This position is represented by the Service Employees International Union (SEIU).

TO APPLY
You must submit the following application materials to be considered as a viable candidate:

1. A completed application and current resume that clearly describes your experience, skills, and/or knowledge related to the requirements of the position and demonstrates that you meet qualifications of the position listed above.

2. A cover letter explaining how your background, experience and training qualify you for this position. Please describe your experience and training specifically as they relate to the Minimum Qualifications.


If you are an eligible veteran and wish to claim veterans’ preference points AND you also meet the minimum qualifications for this position, the points will be added to your score. To receive veterans’ preference points, you MUST attach to your application materials the following required documentation:

• A copy of your DD214/DD215 form; OR a letter from the US Department of Veteran’s Affairs indicating you receive a non-service connected pension for the five (5) point preference.
• A copy of your DD214/DD215 form; AND a copy of your veteran’s disability preference letter from the Dept. of Veterans’ Affairs for the ten (10) point preference.

OCWCOG provides veterans’ preference in employment to all eligible veterans.  For more information, please go to the State website:  

Veterans Information

OCWCOG is an equal opportunity/ affirmative action employer and is strongly committed to enhancing the diversity of its workforce.  Assistance will be provided in the recruitment, application and selection process to applicants with disabilities who request such assistance.  Please call (541) 967-8720 as early as possible regarding any assistance you may require.


If you have any questions please contact HR at hrrecruit@ocwcog.org.   In the subject line please include the position title and the posting number.

To apply scroll down to the bottom and click Apply.

The Posting Number for this position is 202128



  • Bachelor’s degree preferred, or Associate’s degree plus three (3) years’ experience in social services, along with experience in customer relations, call management, information and assistance or related field that includes phone assessment and triage skills; OR, any satisfactory equivalent combination of education, training and experience which demonstrates the knowledge, skills and abilities to perform the duties of the job.