OHA temporary rule 333-019-1010 has not identified this position
as a “healthcare worker” as of this date. This position is not required to
complete their COVID-19 vaccination series.
This is subject to change if any subsequent rules are issued or current rules
are modified.
ABOUT
OREGON CASCADES WEST COUNCIL OF GOVERNMENTS (OCWCOG)
OCWCOG
manages a variety of local, State, and Federal programs to serve residents,
local governments, and businesses in our tri-County Region. OCWCOG is
recognized by the State of Oregon as an Area Commission on Transportation (ACT)
and a Type B Medicaid Transfer Agency. Additionally, the association is
recognized by the Federal Government as an Area Agency on Aging (AAA), an
Economic Development District (EDD), an Economic Development Revolving Loan
Fund Coordinator, a U.S. Department of Agriculture Revolving Loan Agency, and
staffs the two Metropolitan Planning Organizations (MPOs) in the Region. These designations
increase OCWCOG’s ability to serve our communities’ needs.
As an Oregon
intergovernmental entity, in addition to the programs and services that OCWCOG
is required by State or Federal contract to provide, OCWCOG helps businesses
find appropriate capital; facilitates seniors and persons with disabilities
plan for independent living; coordinates local road improvement priorities; and
assists with administration and technical support for its member governments.
Each program works towards OCWCOG’s mission of helping the
Region’s communities collaborate to solve problems and connect member
governments, businesses, and individuals with a wide array of resources.
TITLE:
ADRC Specialist
CLASS:
ADRC Specialist 1
Program:
Senior & Disability Services Toledo/Albany
Regular
Full-Time (40 hrs/wk)
SUMMARY OF POSITION
Provides initial screening
for all potential consumers looking for information related to aging and disability services in the community
including information and assistance, referral to other agencies, and referral to appropriate individuals within the
Senior and Disability Services program. Interviews consumers by telephone, and in
their homes as needed, to help gather information in order to identify needs.
ESSENTIAL JOB DUTIES
Performs position duties in a
manner that promotes customer service and harmonious working relationships, including treating all
persons courteously and respectfully. Engages
in effective team participation
through willingness to assist and support co-workers, supervisors, and other work related-associations. Develops good
working relationships with division and agency staff and supervisors through active participation in accomplishing
group projects and in identifying and
resolving problems in a constructive manner.
Demonstrates positive acceptance of constructive
feedback and suggestions, in an effort to strengthen work performance. Contributes to a positive, respectful and productive work atmosphere. Regular
attendance is required
to meet the demands of this job and to
provide necessary services.
-
Provides first contact with consumers through phone, email or walk-in contacts.
-
Screens inquiries and assists the individual in identifying long
and short-term service needs, programs,
and benefits available to them based on income and service criteria, and where appropriate. Follows up to ensure
consumers needs have been met
as needed.
-
Interviews consumers in their homes, as needed, to provide
information and assistance to obtain
appropriate services; investigates service needs in complex situations or
situations with identified barriers.
Follows up with consumers as directed.
-
Screens call reporting abuse/neglect and
general protective services
for elderly persons and/or people with
disabilities.
-
Responds to situations requiring short term assistance.
-
Arranges for and/or
develops resources for providing assistance from family,
neighbors, churches, service
organizations, etc. as needed.
-
Acts as advocate
for individuals as needed, e.g., Social Security, housing, energy assistance, etc.
-
Coordinates with medical
professionals and mental
health professionals as needed.
-
Manages database file on all consumers
requiring follow up or short-term assistance.
Documents contacts, needs, and the efforts
to meet needs on a daily basis. Uses all
ADRC electronic databases as directed in ADRC policy.
-
Compiles and updates Information & Referral information, Income & Resource
standards, and programs. Keeps Resource Center
libraries up to date and
records borrowings.
-
Records all encounter data on the appropriate ADRC electronic forms
as defined by policy.
-
Keeps current on all changes to relevant state and local programs
including but not limited to medical
benefits, food, shelter, in-home assistance, Oregon Project Independence,
community- based care, service priority criteria,
transportation, and legal services.
-
Receives all Preadmission screening (PAS)
requests from hospitals and nursing facility
staff and enters screening data for PAS case
managers.
WORKING ENVIRONMENT
-
Work is performed primarily in an office environment utilizing a
personal computer, telephone and a
variety of office equipment. Position
requires sitting for long periods of time and
extensive computer and telephone use.
Field work requires transportation and utilizing laptop computer. May risk exposure to people with
irrational/hostile behavior and/or contagious
diseases. May risk contact
with domestic animals while making
client visits. Occasional travel to various meetings and trainings is also
required.
-
SUPERVISION RECEIVED: Receives supervision from the Senior and Disability Services
Program Supervisor.
- SUPERVISORY RESPONSIBILITIES: None
MINIMUM QUALIFICATIONS
Education, Experience & Training
-
Bachelor’s degree preferred, or Associate’s degree plus three (3)
years’ experience in social services,
along with experience in customer relations, call management, information and assistance or related field that includes phone assessment and triage skills;
OR, any satisfactory equivalent
combination of education, training and experience which demonstrates the knowledge, skills and abilities to perform the duties
of the job.
Knowledge, Skills and Abilities
-
Knowledge of and/or experience working with information and referral taxonomy;
-
Broad knowledge of and familiarity with the issues and concerns of older
adults and people with
disabilities;
-
Knowledge of, and ability to, operate a personal computer; Knowledge of, and experience in, Microsoft software;
-
Ability to acquire and apply confidentiality rules regarding client and provider records;
Ability to pay attention to detail and maintain accurate, up-to-date
records, and prepare reports using ADRC resources;
-
Ability to summarize data, write accurate, concise, and clear
narratives and reports; Ability to
effectively interview and communicate with older adults and/or people with disabilities, and/or their
family members;
-
Ability to work independently, organize and structure work, handle multiple
projects and a high volume
of work;
-
Ability to initiate own work with minimum supervision.
-
Good interpersonal and customer service skills and the
ability to effectively communicate verbally;
-
Ability to establish and maintain positive and effective working relationships
with staff, consumers, other agencies and the general public.
-
Ability to prepare and deliver effective presentations.
-
Ability to assess individuals in their own home to
determine appropriate service
and/or community referral.
Licenses, Certificates, & Other Requirements
Possession of a Valid
Oregon Driver’s License, or
have the ability to obtain
reliable transportation in order to travel throughout the three-county area. Ability to be certified through the Alliance of
Information Referral Specialist (AIRS). Position requires
successful completion of a criminal history
and driving record
check.
This job description in no way
states or implies that these are the only duties to be performed by an employee occupying this position. Employees are
required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
Requirements are representative of minimum levels
of knowledge, skills
and abilities. To successfully perform
this job the employee
will possess the abilities or aptitudes to perform each duty proficiently.
COMPENSATION PACKAGE
Starting salary is $19.64- $26.37/hourly DOQE. A step increase will be awarded
upon successful completion of a probationary period (typically six months), and
then annually thereafter to the top of the range. OCWCOG offers an attractive
benefits package including:
Retirement – OCWCOG pays both the employer’s percentage, and employee’s
six percent (6%) contribution into the Oregon Public Employees System (PERS).
In addition to PERS, OCWCOG pays into Social Security.
Insurance – For select plans, OCWCOG currently pays one hundred percent
(100%) of the insurance premiums for the employee and their eligible
dependents. The insurance package includes medical, prescription, dental and
vision coverage, , life, accidental death and dismemberment, long term
disability .
Holiday Leave – OCWCOG provides ten and one half (10 ½) fixed holidays,
plus two (2) personal days during each fiscal year.
Additional Benefits – Deferred compensation options, Long-term care
Insurance, Employee Assistance Program, Credit Union memberships, and options
to participate in pre-tax Health Savings Account or Flexible Spending Account.
Sick Leave – Full-time employees accrue eight (8) hours of sick leave
each month.
Vacation Leave – Full-time employees accrue vacation leave each month
according to the following schedule:
0-36
months
- 8 hours/month
37-72
months
- 10 hours/month
73-144
months
- 14 hours/month
145 months and
above - 16 hours/month
GENERAL INFORMATION
This position is represented by the Service Employees International Union
(SEIU).
TO APPLY
You must submit the following application materials to be considered as a
viable candidate:
1. A completed application and current resume that clearly
describes your experience, skills, and/or knowledge related to the requirements
of the position and demonstrates that you meet qualifications of the position
listed above.
2. A cover letter
explaining how your background, experience and training qualify you for this
position. Please describe your experience and training specifically as they
relate to the Minimum Qualifications.
If you are an eligible veteran and wish to claim veterans’ preference points
AND you also meet the minimum qualifications for this position, the points will
be added to your score. To receive veterans’ preference points, you MUST attach
to your application materials the following required documentation:
• A copy of your DD214/DD215
form; OR a letter from the US Department of Veteran’s Affairs indicating you
receive a non-service connected pension for the five (5) point preference.
• A copy of your DD214/DD215 form; AND a copy of your veteran’s disability
preference letter from the Dept. of Veterans’ Affairs for the ten (10) point
preference.
OCWCOG provides veterans’ preference in
employment to all eligible veterans. For more information, please go to
the State website:
Veterans Information
OCWCOG is an equal opportunity/ affirmative
action employer and is strongly committed to enhancing the diversity of its
workforce. Assistance will be provided in the recruitment, application
and selection process to applicants with disabilities who request such
assistance. Please call (541) 967-8720 as
early as possible regarding any assistance you may require.
If you have any questions please contact HR at hrrecruit@ocwcog.org.
In the subject line please include the position title and the posting number.
To apply scroll down to the bottom
and click Apply.
The Posting Number for this
position is 202128