Job Description

ABOUT OREGON CASCADES WEST COUNCIL OF GOVERNMENTS (OCWCOG)

OCWCOG manages a variety of local, State, and Federal programs to serve residents, local governments, and businesses in our tri-County Region. OCWCOG is recognized by the State of Oregon as an Area Commission on Transportation (ACT) and a Type B Medicaid Transfer Agency. Additionally, the association is recognized by the Federal Government as an Area Agency on Aging (AAA), an Economic Development District (EDD), an Economic Development Revolving Loan Fund Coordinator, a U.S. Department of Agriculture Revolving Loan Agency, and staffs the two Metropolitan Planning Organizations (MPOs) in the Region. These designations increase OCWCOG’s ability to serve our communities’ needs.

 

As an Oregon intergovernmental entity, in addition to the programs and services that OCWCOG is required by State or Federal contract to provide, OCWCOG helps businesses find appropriate capital; facilitates seniors and persons with disabilities plan for independent living; coordinates local road improvement priorities; and assists with administration and technical support for its member governments.

 

Each program works towards OCWCOG’s mission of helping the Region’s communities collaborate to solve problems and connect member governments, businesses, and individuals with a wide array of resources.

 

 

Title:  In-Home Assistant

Position Classification:  In Home Assistant

Department: Linn/Benton/Lincoln Senior and Disability Services

Reports to:  Senior and Disability Services Program Manager

1 Reg Full Time (40 hrs/wk)  Albany/Toledo

SUMMARY OF POSITION

Provides unit administrative support functions for In-Home Services Program. Maintains current, accurate provider files. Acts as a QED to initiate criminal-records checks for client-employed provider applicants. Provides data entry, form completion, claims review, technical assistance, and general resolution for CEP screens MMIS systems, OR PTC DCI and more.

 

 

Performs position duties in a manner which promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations. Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner. Demonstrates openness of constructive feedback and suggestion, to strengthen work performance. Contributes to a positive, respectful, and productive work atmosphere. Regular attendance is required to meet the demands of this job and to provide necessary services.

 

ESSENTIAL JOB DUTIES

 

Essential Duty 1:  Service Authorizations: 40%

-        Processes all related service plan authorizations to create various vouchers and updates HCW/ IHCA authorizations in provider payment systems.  

-        Prepare and mail out HCW related forms connected to service authorizations, authorization changes, and terminations to HCWs.

-        Monitors service authorization screens to ensure accuracy and policy compliance.

-        Edits and maintains service authorization is all provider payment related systems.  Documents, views, and monitors all provider related systems for accuracy.

-        Create and enter Home Delivered Meals (HDM) and Adult Day Services Vouchers and processes missing voucher requests.

-        Creates and tracks hours of Behavior Support Service authorizations.

-        Provides ongoing support, information, and assistance with HCW questions regarding service authorizations.

-        Directs HCW questions to other appropriate resources when necessary.  

 

Essential Duty 2:  HCW Applications and Renewals: 25%

-        Provides application and instructions to potential Home Care Workers (HCWs).

-        Accepts and processes HCW applications and supports providers through completion of submission process.

-        Monitors initial and ongoing initiation of background checks processed by DHS Background Check Unit (BCU) from affiliated systems and assists applicants in the fingerprint, application, and renewal processes for HCW accreditation.

-        Updates orientation information and pulls Renewal Lists of HCW’s. 

-        Mails and tracks corresponding renewal paperwork to HCWs.

-        Provides ongoing support, information, and assistance with HCW questions regarding HCW credentials, applications, and renewals. 

-        Directs HCW questions to other appropriate resources when necessary.  

 

Essential Duty 3: Provider Billing/ Payment Resolution: 25%

-        Assists in resolving HCW/IHCA billing/ payment problems. 

-        Completes associated under and/or over payment processes, and lost check processes to ensure appropriate payment is issued to HCWs. 

-        Monitors systems to ensure ongoing payments are issued.

-        Tracks and monitors billing concerns connected to missing HDM, BSS, and Adult Day Services vouchers. 

-        Provides ongoing support, information, and assistance with HCW questions regarding payments/ Billing concerns.

-        Directs HCW questions to other appropriate resources when necessary.  

 

 

Essential Duty 4: Maintaining HCW Records: 10%

-        Maintains HCW files including employment and tax affiliated records to ensure quality and policy compliance is met.

-        Completes HCW employment verification requests and unemployment paperwork connected to HCWs.  

 

 

OTHER JOB DUTIES

 Provides resource information to HCWs as needed.
 Provides team members with support and assistance with HCW related questions and concerns.  
Orders and tracks all PPE supplies for branch office HCW’s while coordinating with central office for invoices and approvals.
Provides backup support to other unit staff as directed by supervisor.
Maintain confidentiality of client and provider information in accordance with HIPAA rules Performs other related duties as assigned by supervisor.

 

SYSTEM KNOWLEDGE:

-      ORACCESS

-      ORCHARDS

-      HCW Registry

-      OR PTC DCI

-      CAVIEW

-      State Mainframe System Screens

-      MMIS

-      EDMS

 

SUPERVISION RECEIVED

Receives general supervision from the Senior and Disability Services Program Manager.

 

SUPERVISORY RESPONSIBILITIES:  None

 

WORKING ENVIRONMENT

Work is performed primarily in an office environment utilizing a personal computer, telephone and a variety of office equipment.  Position requires sitting for long periods of time and performing extensive computer and telephone work.  Occasional travel may be required to attend meetings, pick up meeting supplies, or run errands for the program.

 

MINIMUM QUALIFICATIONS

 

Experience & Training

Graduation from high school or equivalent, and three years experience; OR, any satisfactory equivalent combination of education, training, and experience which demonstrates the knowledge, skills and abilities to perform the duties of the job.

 

Knowledge, Skills and Abilities

Excellent knowledge of business English, spelling and punctuation;

Considerable knowledge of modern office practices and procedures;

Knowledge of confidentiality rules regarding client and provider records, including HIPAA regulations; 

Knowledge of general bookkeeping procedures;

Ability to understand verbal and written operating instructions and procedures and to initiate suggestions for appropriate involvement;

Ability to read, prepare and understand statistical reports and recognize mathematical and/or data entry errors;

Ability to work with other staff and the public in a courteous and efficient manner;

Ability to identify and refer significant policy inquiries to supervisor;

Ability to work independently and handle multiple projects and a high volume of work;

Ability to initiate own work with a minimum of supervision;

Ability to operate a variety of standard office machines and equipment;

Ability to operate a multi-line telephone system;

Ability to communicate well orally and in writing;

Ability to type accurately;

Ability to use, and knowledge of, personal computers and word processing and data base software;

Skills in performing detailed and complex clerical tasks.

 

Licenses, Certificates, & Other Requirements

Possession of a Valid Oregon driver’s license or ability to travel throughout a tri- county area.

 

Position requires successful completion of a criminal history, driving record check, and fingerprinting.

 

Must become QED Certified within 60 days of employment to conduct criminal history checks.

 

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position.  Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

 

Requirements are representative of minimum levels of knowledge, skills, and abilities.  To successfully perform this job, the employee will possess the abilities or aptitudes to perform each duty proficiently.

 

COMPENSATION PACKAGE
Starting salary is $17.58- $23.53/hourly DOQE. A step increase will be awarded upon successful completion of a probationary period (typically six months), and then annually thereafter to the top of the range. OCWCOG offers an attractive benefits package including:


Retirement – OCWCOG pays both the employer’s percentage, and employee’s six percent (6%) contribution into the Oregon Public Employees System (PERS). In addition to PERS, OCWCOG pays into Social Security. 
Insurance – For select plans, OCWCOG currently pays one hundred percent (100%) of the insurance premiums for the employee and their eligible dependents. The insurance package includes medical, prescription, dental and vision coverage, , life, accidental death and dismemberment, long term disability .
Holiday Leave – OCWCOG provides ten and one half (11 ½) fixed holidays, plus two (2) personal days during each fiscal year.
Additional Benefits – Deferred compensation options, Long-term care Insurance, Employee Assistance Program, Credit Union memberships, and options to participate in pre-tax Health Savings Account or Flexible Spending Account.
Sick Leave – Full-time employees accrue eight (8) hours of sick leave each month.
Vacation Leave – Full-time employees accrue vacation leave each month according to the following schedule:
            0-36 months              -  8 hours/month
          37-72 months              - 10 hours/month
        73-144 months              - 14 hours/month
      145 months and above     - 16 hours/month

GENERAL INFORMATION
This position is represented by the Service Employees International Union (SEIU).

 

TO APPLY
You must submit the following application materials to be considered as a viable candidate:

1. A completed application and current resume that clearly describes your experience, skills, and/or knowledge related to the requirements of the position and demonstrates that you meet qualifications of the position listed above.

2. A cover letter explaining how your background, experience and training qualify you for this position. Please describe your experience and training specifically as they relate to the Minimum Qualifications.


If you are an eligible veteran and wish to claim veterans’ preference points AND you also meet the minimum qualifications for this position, the points will be added to your score. To receive veterans’ preference points, you MUST attach to your application materials the following required documentation:

• A copy of your DD214/DD215 form; OR a letter from the US Department of Veteran’s Affairs indicating you receive a non-service connected pension for the five (5) point preference.
• A copy of your DD214/DD215 form; AND a copy of your veteran’s disability preference letter from the Dept. of Veterans’ Affairs for the ten (10) point preference.

OCWCOG provides veterans’ preference in employment to all eligible veterans.  For more information, please go to the State website:  

Veterans Information

OCWCOG is an equal opportunity/ affirmative action employer and is strongly committed to enhancing the diversity of its workforce.  Assistance will be provided in the recruitment, application and selection process to applicants with disabilities who request such assistance.  Please call (541) 967-8720 as early as possible regarding any assistance you may require.


If you have any questions please contact HR at hrrecruit@ocwcog.org.   In the subject line please include the position title and the posting number.

OCWCOG will review application as they are received and may close the recruitment at any time as positions are filled.

To apply scroll down to the bottom and click Apply.

The Posting Number for this position is 202230.