ABOUT
OREGON CASCADES WEST COUNCIL OF GOVERNMENTS (OCWCOG)
OCWCOG manages a variety of local, State, and Federal programs to
serve residents, local governments, and businesses in our tri-County Region.
OCWCOG is recognized by the State of Oregon as an Area Commission on
Transportation (ACT) and a Type B Medicaid Transfer Agency. Additionally, the
association is recognized by the Federal Government as an Area Agency on Aging
(AAA), an Economic Development District (EDD), an Economic Development
Revolving Loan Fund Coordinator, a U.S. Department of Agriculture Revolving
Loan Agency, and staffs the two Metropolitan Planning Organizations (MPOs) in
the Region. These designations increase OCWCOG’s ability to serve our
communities’ needs.
As an Oregon intergovernmental entity, in addition to the programs
and services that OCWCOG is required by State or Federal contract to provide,
OCWCOG helps businesses find appropriate capital; facilitates seniors and
persons with disabilities plan for independent living; coordinates local road
improvement priorities; and assists with administration and technical support
for its member governments.
Each program works towards OCWCOG’s mission of helping the
Region’s communities collaborate to solve problems and connect member governments,
businesses, and individuals with a wide array of resources.
Title: In-Home Assistant
Position
Classification: In Home Assistant
Department:
Linn/Benton/Lincoln Senior and Disability Services
Reports
to: Senior and Disability Services
Program Manager
1
Reg Full Time (40 hrs/wk) Albany/Toledo
SUMMARY OF POSITION
Provides unit administrative support functions for In-Home
Services Program. Maintains current, accurate provider files. Acts as a QED to
initiate criminal-records checks for client-employed provider applicants. Provides
data entry, form completion, claims review, technical assistance, and general
resolution for CEP screens MMIS systems, OR PTC DCI and more.
Performs position duties in a manner which promotes customer
service and harmonious working relationships, including treating all persons courteously
and respectfully. Engages in effective team participation through willingness
to assist and support co-workers, supervisors, and other work-related
associations. Develops good working relationships with division and agency
staff and supervisors through active participation in accomplishing group
projects and in identifying and resolving problems in a constructive manner.
Demonstrates openness of constructive feedback and suggestion, to strengthen
work performance. Contributes to a positive, respectful, and productive work
atmosphere. Regular attendance is required to meet the demands of this job and
to provide necessary services.
ESSENTIAL JOB DUTIES
Essential Duty 1: Service Authorizations:
40%
-
Processes all related service plan authorizations to create various
vouchers and updates HCW/ IHCA authorizations in provider payment systems.
-
Prepare and mail out HCW related forms connected to service authorizations,
authorization changes, and terminations to HCWs.
-
Monitors service authorization screens to ensure accuracy and
policy compliance.
-
Edits and maintains service authorization is all provider payment
related systems. Documents, views, and monitors
all provider related systems for accuracy.
-
Create and enter Home Delivered Meals (HDM) and Adult Day Services
Vouchers and processes missing voucher requests.
-
Creates and tracks hours of Behavior Support Service
authorizations.
-
Provides ongoing support, information, and assistance with HCW
questions regarding service authorizations.
-
Directs HCW questions to other appropriate resources when necessary.
Essential Duty 2: HCW Applications
and Renewals: 25%
-
Provides application and instructions to potential Home Care
Workers (HCWs).
-
Accepts and processes HCW applications and supports providers
through completion of submission process.
-
Monitors initial and ongoing initiation of background checks
processed by DHS Background Check Unit (BCU) from affiliated systems and assists
applicants in the fingerprint, application, and renewal processes for HCW accreditation.
-
Updates orientation information and pulls Renewal Lists of HCW’s.
-
Mails and tracks corresponding renewal paperwork to HCWs.
-
Provides ongoing support, information, and assistance with HCW
questions regarding HCW credentials, applications, and renewals.
-
Directs HCW questions to other appropriate resources when necessary.
Essential Duty 3: Provider Billing/ Payment Resolution: 25%
-
Assists in resolving HCW/IHCA billing/ payment problems.
-
Completes associated under and/or over payment processes, and lost
check processes to ensure appropriate payment is issued to HCWs.
-
Monitors systems to ensure ongoing payments are issued.
-
Tracks and monitors billing concerns connected to missing HDM,
BSS, and Adult Day Services vouchers.
-
Provides ongoing support, information, and assistance with HCW
questions regarding payments/ Billing concerns.
-
Directs HCW questions to other appropriate resources when necessary.
Essential Duty
4: Maintaining HCW Records: 10%
-
Maintains HCW files including employment and tax affiliated records
to ensure quality and policy compliance is met.
-
Completes HCW employment verification requests and unemployment paperwork
connected to HCWs.
OTHER
JOB DUTIES
Provides resource information to HCWs as
needed. Provides team members with support and
assistance with HCW related questions and concerns.
Orders and tracks all PPE supplies for
branch office HCW’s while coordinating with central office for invoices and approvals.
Provides backup support to other unit staff as directed by supervisor.
Maintain confidentiality of client and provider information in
accordance with HIPAA rules Performs other related duties as assigned by supervisor.
SYSTEM
KNOWLEDGE:
-
ORACCESS
-
ORCHARDS
-
HCW Registry
-
OR PTC DCI
-
CAVIEW
-
State Mainframe System Screens
-
MMIS
-
EDMS
SUPERVISION RECEIVED
Receives
general supervision from the Senior and Disability Services Program Manager.
SUPERVISORY
RESPONSIBILITIES: None
WORKING
ENVIRONMENT
Work
is performed primarily in an office environment utilizing a personal computer,
telephone and a variety of office equipment.
Position requires sitting for long periods of time and performing
extensive computer and telephone work.
Occasional travel may be required to attend meetings, pick up meeting
supplies, or run errands for the program.
MINIMUM
QUALIFICATIONS
Experience & Training
Graduation
from high school or equivalent, and three years experience; OR, any
satisfactory equivalent combination of education, training, and experience
which demonstrates the knowledge, skills and abilities to perform the duties of
the job.
Knowledge,
Skills and Abilities
Excellent
knowledge of business English, spelling and punctuation;
Considerable
knowledge of modern office practices and procedures;
Knowledge
of confidentiality rules regarding client and provider records, including HIPAA
regulations;
Knowledge
of general bookkeeping procedures;
Ability
to understand verbal and written operating instructions and procedures and to
initiate suggestions for appropriate involvement;
Ability
to read, prepare and understand statistical reports and recognize mathematical
and/or data entry errors;
Ability
to work with other staff and the public in a courteous and efficient manner;
Ability
to identify and refer significant policy inquiries to supervisor;
Ability
to work independently and handle multiple projects and a high volume of work;
Ability
to initiate own work with a minimum of supervision;
Ability
to operate a variety of standard office machines and equipment;
Ability
to operate a multi-line telephone system;
Ability
to communicate well orally and in writing;
Ability
to type accurately;
Ability
to use, and knowledge of, personal computers and word processing and data base
software;
Skills
in performing detailed and complex clerical tasks.
Licenses,
Certificates, & Other Requirements
Possession
of a Valid Oregon driver’s license or ability to travel throughout a tri-
county area.
Position
requires successful completion of a criminal history, driving record check, and
fingerprinting.
Must
become QED Certified within 60 days of employment to conduct criminal history checks.
This
job description in no way states or implies that these are the only duties to
be performed by an employee occupying this position. Employees are required to follow any other
job-related instructions and to perform any other job-related duties requested
by their supervisor.
Requirements
are representative of minimum levels of knowledge, skills, and abilities. To successfully perform this job, the
employee will possess the abilities or aptitudes to perform each duty
proficiently.
COMPENSATION
PACKAGE
Starting salary is $17.58- $23.53/hourly DOQE. A step increase will be awarded
upon successful completion of a probationary period (typically six months), and
then annually thereafter to the top of the range. OCWCOG offers an attractive
benefits package including:
Retirement – OCWCOG pays both the employer’s percentage, and employee’s
six percent (6%) contribution into the Oregon Public Employees System (PERS).
In addition to PERS, OCWCOG pays into Social Security.
Insurance – For select plans, OCWCOG currently pays one hundred percent
(100%) of the insurance premiums for the employee and their eligible
dependents. The insurance package includes medical, prescription, dental and
vision coverage, , life, accidental death and dismemberment, long term
disability .
Holiday Leave – OCWCOG provides ten and one half (11 ½) fixed holidays,
plus two (2) personal days during each fiscal year.
Additional Benefits – Deferred compensation options, Long-term care
Insurance, Employee Assistance Program, Credit Union memberships, and options
to participate in pre-tax Health Savings Account or Flexible Spending Account.
Sick Leave – Full-time employees accrue eight (8) hours of sick leave
each month.
Vacation Leave – Full-time employees accrue vacation leave each month
according to the following schedule:
0-36 months
- 8 hours/month
37-72
months
- 10 hours/month
73-144
months
- 14 hours/month
145 months and
above - 16 hours/month
GENERAL INFORMATION
This position is represented by the Service Employees International Union
(SEIU).
TO APPLY
You must submit the following application materials to be considered as a
viable candidate:
1.
A completed application and current
resume that clearly describes your experience, skills, and/or knowledge
related to the requirements of the position and demonstrates that you meet
qualifications of the position listed above.
2.
A cover letter explaining how your background, experience and training
qualify you for this position. Please describe your experience and training
specifically as they relate to the Minimum Qualifications.
If you are an eligible veteran and wish to claim veterans’ preference points
AND you also meet the minimum qualifications for this position, the points will
be added to your score. To receive veterans’ preference points, you MUST attach
to your application materials the following required documentation:
• A
copy of your DD214/DD215 form; OR a letter from the US Department of Veteran’s
Affairs indicating you receive a non-service connected pension for the five (5)
point preference.
• A copy of your DD214/DD215 form; AND a copy of your veteran’s disability
preference letter from the Dept. of Veterans’ Affairs for the ten (10) point
preference.
OCWCOG
provides veterans’ preference in employment to all eligible veterans. For
more information, please go to the State website:
Veterans Information
OCWCOG is an equal opportunity/
affirmative action employer and is strongly committed to enhancing the
diversity of its workforce. Assistance will be provided in the
recruitment, application and selection process to applicants with disabilities
who request such assistance. Please call (541) 967-8720 as early as
possible regarding any assistance you may require.
If you have any questions please contact HR at hrrecruit@ocwcog.org.
In the subject line please include the position title and the posting number.
OCWCOG
will review application as they are received and may close the recruitment at
any time as positions are filled.
To
apply scroll down to the bottom and click Apply.
The
Posting Number for this position is 202230.